Free Delivery
Clear costs before you buy, with no surprises
At risto.com, we aim to offer our customers not only competitive purchasing terms, but also the greatest possible clarity on delivery costs.
For this reason, for orders over €199 + VAT, delivery is free in accordance with the terms and conditions set out on the website.
However, for certain destinations, carriers may apply additional charges depending on the specific delivery area.
Our approach is simple: to display any such costs clearly and transparently before you make your purchase.
How free delivery works
For orders over €199 + VAT, Risto offers free delivery in accordance with the standard delivery terms.
This means that, for most destinations regularly served by our carriers, no standard delivery charge is added.
Free delivery is available all year round and applies to thousands of products on our e-commerce site.
Why might some destinations incur an additional charge?
Some locations have specific logistical conditions that may result in higher transport costs.
Carriers classify certain destinations into specific categories, including, for example:
- remote locations;
- smaller islands;
- locations subject to particular operational or connectivity conditions;
- other destinations for which the carrier applies a specific surcharge.
These costs do not depend on the value of the item, but on how the carrier handles delivery to that specific location.
Check your postcode before purchasing
You’ll know straight away if there are any additional costs
To make things even easier, Risto’s product pages feature a box where you can check your postcode.
Simply enter the postcode of the delivery address to check straight away whether the destination is in an area subject to any surcharges.
This way, you can find out the delivery terms before adding the product to your basket or completing your purchase.
No costs disclosed later and no surprises after you’ve placed your order.
Transparency comes first
We want you to know exactly how much you’ll be spending
Shopping online should be simple.
That’s why we believe it’s important for customers to know the product price, delivery terms and any additional charges for their chosen destination right from the start.
Checking your postcode in advance allows you to identify any special conditions before completing your order and to make your purchase with greater confidence.
No hidden costs
Any surcharges are shown before you place your order
If the postcode entered corresponds to an area for which the carrier applies a surcharge, the system will highlight this directly during the checkout process.
The aim is to provide customers with information that is as clear and straightforward as possible.
We do not want customers to discover any additional costs after they have made their purchase.
That is why we have chosen to make it possible to check the delivery destination directly on the product pages.
Why are area surcharges applied?
They depend on the logistical conditions at the destination
Delivering professional equipment may require different logistics to sending small parcels.
Many of the products available on Risto can be large and heavy and are transported on pallets, using dedicated vehicles and specialised distribution networks.
In some locations, carriers must undertake additional logistical activities, such as sea links, secondary routes or dedicated services.
For this reason, specific delivery surcharges may apply.
Thousands of products with free delivery
A service designed for professionals and businesses
Risto offers thousands of products for the catering, hospitality and professional sectors.
For orders that meet the specified conditions, free delivery allows you to shop without having to pay the standard delivery charge.
Any surcharges are applied only where applicable for the specific delivery destination.
Parcel tracking
Track your order after purchase
Once the goods have been dispatched, you can check the progress of your delivery using the tracking information available for your order.
This allows you to follow the various stages of the delivery process right up to the delivery of the goods.
Clear delivery terms from the outset
Before you buy, you need to know exactly what you’re buying, how much it costs and what the delivery terms are.
That’s why we’ve introduced a postcode check directly on the product pages: enter your postcode and check straight away whether there are any special conditions for your chosen destination.
- Free delivery on orders over €199 + VAT
- Instant postcode check before purchase
- Any additional charges shown before you complete your order
- Parcel tracking once the goods have been dispatched
Greater transparency, more control and clear delivery terms before you buy.