Frequently Asked Questions

Simply add the products to your basket and proceed to checkout. You can complete your purchase as a registered user or register whilst making your first purchase.

• Full payment by bank transfer

• Deposit by bank transfer of 15% o 40% e, with the balance paid in cash on delivery; a commission of 8% stotal amount will be applied

• Cash on delivery: a fee of 8% sl total will be applied

• Cards via Worldline (Visa, American Express, PostePay, Mastercard)

• PayPal, full payment or in instalments

• MyBank instant bank transfer

• Tailored finance options available through a sales adviser (Grenke, Banca Sella, Findomestic)

• Instant instalment plans with Klarna, Scalapay, Alma, Compass, PayPal and Younited.

Up to €5,000 including VAT, with an 8% commission. Specific details are as follows:

• For orders consisting solely of products in stock, with a total value of less than €2,500 including VAT: payment in full by cash on delivery.

• If the total is between €2,500 and €5,000 including VAT: 15% deposit by bank transfer, with the remaining 85% payable in cash on delivery.

• For orders of non-stock items totalling less than €500 including VAT: payment in full in cash on delivery.

• For orders between €500 and €7,700 (including VAT): 40% deposit by bank transfer, with the remaining 60% payable in cash on delivery.

With the support of a sales adviser:

• Grenke: for amounts from €1,500 to €500,000 in instalments over 24 to 60 months. First instalment due after 30 days.

• Banca Sella: up to €8,000 in instalments over 6 to 48 months. First instalment due after 30 days.

• AppPago: up to €4,000 in instalments over 2 to 24 months. First instalment due immediately.

• Findomestic: up to €15,000 in instalments over 6 to 48 months. First instalment due after 30 days.

• Compass: up to €5,000 over 1 to 36 months. First instalment due after 30 days.

Alternatively, you can proceed independently on the website by paying in instalments with:

• Klarna: up to €4,500 in 3 interest-free instalments, or up to €3,000 in 6 or 12 instalments at 3.49% interest. First instalment due immediately.

• Scalapay: up to €4,999 in 3 or 4 interest-free instalments. First instalment due immediately.

• PayinX Scalapay: up to €4,000 in instalments over 6 to 36 months. First instalment due after 30 days.

• Alma: from €50 to €4,000 in 4, 6 or 12 instalments (including Visa, Mastercard and American Express corporate cards, and some prepaid cards). First instalment due immediately.

• Compass HeyLight: up to €5,000 in instalments over 1 to 24 months. First instalment due after 30 days.

• PayPal in 3 instalments: up to €2,000 in 3 interest-free instalments. First instalment due immediately.

• PayPal in 6 to 24 instalments: up to €5,000 in instalments over 6, 12 or 24 months with interest. First instalment due after 30 days.

• Younited: from €200 to €60,000 in instalments over 3 to 96 months with interest. First instalment on the 4th of each month, at least 30 days after approval.

The instalment option may not appear if the amount does not fall within the specified minimum or maximum limits. Anything relating to eligibility, checks, internal controls or individual account limits is determined solely by the payment service and is not communicated to us. For specific enquiries, you must contact the payment service directly (PayPal, Klarna, Scalapay, etc.).

Yes, this is generally possible, but each request is assessed independently by the payment service. We do not have access to the approval criteria, internal limits or verification processes for privacy reasons. For questions regarding your eligibility or the maximum number of instalments available, please contact the payment service directly.

Of course! You can shop even without a VAT number.

No, prices are exclusive of VAT. You’ll also find the price including VAT listed.

Yes: at checkout, you’ll need to enter your tax code (or VAT number). If you’re an Italian company, the electronic invoice will be sent via certified email (PEC) or a unique code and can be downloaded from the Revenue Agency’s secure portal. To request a courtesy copy of the invoice, please email info@risto.com.

It is not compulsory: you can make your first purchase at the same time as registering. At checkout, you will be asked to set your password. In your personal account, you can keep track of your orders, view tracked deliveries and request support.

Absolutely. All available payment methods are secure, traceable and managed by trusted providers such as PayPal, Scalapay, Klarna, Worldline and many others.

Before finalising your order, you can log in to your customer account and amend both your billing and delivery details.

If you have already completed your order and wish to change your billing details, please contact us as soon as possible and one of our advisers will be happy to help.

We’re always delighted to receive your feedback! After your purchase, you can leave your review on Feedaty or Trustpilot, our certified review platforms.

• Feedaty: https://www.feedaty.com/recensioni/Risto

• Trustpilot: https://it.trustpilot.com/review/www.risto.com

Yes, all reviews collected via Feedaty and Trustpilot are verified: we encourage the publication of authentic and transparent feedback. This allows us to constantly improve our services and offer greater confidence to those who choose us.

The messages you receive regarding outstanding balances are generated automatically by the system. If you have already made the payment, please disregard the message. Your goods will be dispatched as normal without any further action required on your part.

Delivery is free throughout Italy for orders over €199 + VAT, including Sicily and Sardinia. The only exceptions are the smaller islands and duty-free zones. For orders under €199 + VAT, delivery costs are calculated automatically at checkout.

Free delivery applies throughout Italy, including Sicily and Sardinia, for orders over €199 + VAT. However, it does not apply to specific locations such as smaller islands or duty-free zones. In these cases, the system automatically calculates the costs at the time of purchase.

Free delivery applies throughout Italy for orders over €199 + VAT, including Sicily and Sardinia. However, it does not apply to smaller islands and duty-free zones. These include, for example, Campione d’Italia, Livigno, Trepalle, Venice’s historic centre and lagoon, the islands of the Tuscan archipelago (Elba, Capraia, Giglio, Giannutri), Capri, Ischia, Procida, the smaller Sicilian islands (Aeolian, Egadi, Pantelleria, Lampedusa, Linosa) and La Maddalena. For these destinations, delivery charges are calculated automatically at the time of ordering.

• Products in stock: 5–7 working days throughout Italy; these are indicative times and are not binding.

• Items not in stock: delivery times vary; these will be communicated before dispatch and are shown on the product page and in the order PDF.

Yes, the courier (e.g. BRT) will contact you by email or text message to provide an indicative, non-binding time slot. We will also send you updates via email and WhatsApp regarding your delivery.

Standard delivery is to street level. For more complex deliveries, this must be agreed in advance with a sales adviser, and a quote will be provided for the service if available.

Yes, you can select the destination country on the product page. Once you’ve selected the country, the delivery charge will be displayed.

No, this is not possible.

Check the parcels and sign for them. If there is any damage, make a reasoned reservation and contact customer support immediately.

Upon delivery, check the packaging and ask for the delivery note. Sign, stamp and, if necessary, add a reasoned reservation.

The reservation must be noted on the courier’s delivery note or handheld device, not on the copy you keep. If the courier objects, refuse the goods and contact us immediately.

If the packaging is damaged:

Indicate‘Broken box’ or any other defect on the slip retained by the courier; the generic phrase‘Reservation of inspection’ is not valid.

Take photos of the damage to the packaging.

If the packaging is intact but you have concerns:

Sign with reservation, specifying your concerns.

Send an email to: info@risto.com, attaching the photos and the delivery note.

If you do not follow these instructions, we will be unable to assist you.

This must be arranged with a sales adviser.

We do not collect used equipment.

Yes, every consignment is trackable; the tracking number is sent to you via email and WhatsApp, and you can also view it in your personal account on the website.

If no one is present at the specified address at the time of delivery, the courier will make a second attempt in the following days or leave a notice with instructions on how to reschedule the delivery.

In the event of damaged or incorrect goods, please report the issue immediately to our customer service team, sending detailed photos and a description of the problem. If the outer packaging is visibly damaged, we advise you to accept the parcel subject to inspection upon delivery. Our team will handle your report and assist you with a replacement or in resolving the issue as quickly as possible.

For shipments to countries not listed, please contact one of our sales advisers, who will assess the feasibility and provide a personalised quote.

Here is the list of countries to which we offer direct delivery:

• AT – Austria

• BE – Belgium

• BG – Bulgaria

• CH – Switzerland

• CZ – Czech Republic

• DE – Germany

• DK – Denmark

• EE – Estonia

• ES – Spain

• FI – Finland

• FR – France

• GB – United Kingdom

• HR – Croatia

• HU – Hungary

• IE – Ireland

• IT – Italy

• LT – Lithuania

• LU – Luxembourg

• LV – Latvia

• NL – Netherlands

• NO – Norway

• PL – Poland

• PT – Portugal

• RO – Romania

• SE – Sweden

• SI – Slovenia

• SK – Slovakia

• VA – Vatican City

Within 14 days if you purchased as a private individual. Not applicable to VAT-registered customers.

You must cover the costs yourself and ensure the product arrives undamaged: Risto is not liable for uninsured shipments.

The amount will be refunded once the return has been received and checked, within a maximum of 14 days of receipt of the returned product.

Sign ‘subject to inspection’, contact customer support on the same day and send photos.

No. For any exceptions that may apply, please contact customer services.

The right of withdrawal may be exercised in accordance with Article 64 et seq. of Legislative Decree 206/05 and applies only to end-consumer customers, not to VAT-registered businesses. To exercise this right, the customer must send a formal notice via certified email (PEC) to onoratogroupsrl@pec.it within 14 days of receiving the goods. Please note that products must be returned undamaged, unused and in their original packaging. Some professional equipment, as it is made to order or customised, may not be eligible for return: our staff will advise you on a case-by-case basis.

If you are a private individual, the warranty is valid for 2 years. If you are a VAT-registered business, the warranty is valid for 1 year on products and spare parts.

Yes, if you purchase the warranty extension for up to 3 extra years, which must be activated within 12 months. Further details can be found on the page: https://www.risto.com/estensione-garanzia

Manufacturing and operational faults.

Contact customer support via email (info@risto.com), WhatsApp chat or telephone, stating the fault and your purchase details, such as: order number, email address, company name (if applicable) and telephone number.

You will be guided and supported by our advisers, who will provide you with instructions.

No, the warranty only covers spare parts and the product itself. Travel, labour and postage costs are excluded.

No, they are not covered by any warranty.

• WhatsApp: +39 3485442204

• Tel: +39 0240706810

• Email: info@risto.com: for after-sales support, info@risto.com: administration and invoicing department, info@risto.com: for logistics support, info@risto.com: sales enquiries and pre-sales support.

Monday–Friday 8.30 am–6.30 pm

Yes, our registered office is in Milan (Via San Michele del Carso 12) and we have a large showroom in Palermo covering over 1,000 square metres, at Via Villagrazia 108/A, where you can see and try out our equipment for yourself.

We also have logistics warehouses in Turate, Misilmeri and Cefalà Diana to ensure fast and efficient deliveries.

We do not currently provide printed catalogues, as our website is constantly updated and is the most comprehensive and reliable source for viewing our full product range. Each item is accompanied by detailed technical data sheets, images, information on specifications, available options and prices updated in real time.

Yes, we have a dedicated technical support service, available by telephone, which can provide operational guidance, installation advice and support on the correct use of the equipment. For more complex enquiries, we recommend sending an email with photos and a description of the problem, so that we can offer you more precise and prompt support.

Yes, our website features a WhatsApp chat service to provide immediate assistance. However, for technical issues, complex enquiries or after-sales support, we recommend emailing info@risto.com, so that we can better manage your enquiry and respond promptly.

Yes, we’re available via several channels: you can contact us by phone, email and, of course, via WhatsApp. This way, you can choose the method that suits you best and receive sales or technical support quickly and easily.

If you’d like clarification on a product before purchasing it, you can use the‘Request information’ form found on every product page. Alternatively, you can contact us via email, chat, telephone or WhatsApp: our advisers are on hand to provide you with all the information you need.

Symbols such as EC, AH and VS are internal codes used by our team to distinguish between products with very similar characteristics but sourced from different suppliers. They do not affect the quality or functionality of the product and are used solely for internal organisational purposes.

The choice between a gas oven and an electric oven depends on the operational requirements of your kitchen.

Gas ovens are often preferred for traditional and continuous cooking, as they offer lower energy costs (especially if you have access to natural gas).

An electric oven, on the other hand, offers greater precision in temperature control, is more versatile (particularly in convection or combination models), and requires less maintenance of the system. Furthermore, it is easier to install, as it does not require a gas connection.

In summary: for those seeking convenience and flexibility, an electric oven is often the ideal solution; for intensive and traditional cooking, a gas oven may be more cost-effective in the long term.

The main difference between a static and a fan-assisted fridge lies in the way the cold air is distributed inside the compartment.

In a static fridge, the cold spreads naturally, creating areas with slightly different temperatures. This type of storage is particularly suitable for delicate foods, such as fruit and vegetables, which do not tolerate direct cold.

A fan-cooled fridge, on the other hand, is fitted with a fan that distributes cold air evenly, maintaining a constant temperature throughout. This makes it ideal for professional and intensive use, as it ensures more uniform storage and reduces internal humidity, thereby limiting the formation of mould and frost.

A blast chiller is an essential piece of professional equipment in modern kitchens, designed to rapidly cool cooked food, bringing it from high temperatures down to refrigeration or freezing levels in a very short time. This controlled process allows the critical range for bacterial growth (between +65 °C and +10 °C) to be passed quickly, ensuring greater food safety and extending the product’s shelf life.

There are two main functions: positive blast chilling, which cools food to +3 °C in less than 90 minutes, and negative blast chilling, which enables rapid freezing to a core temperature of -40 °C. Both processes are carried out in full compliance with HACCP regulations.

In addition to microbiological safety, the use of a blast chiller helps preserve the organoleptic quality of food, keeping flavour, texture, colour and nutritional values intact. It is a strategic tool for optimising production times, preparing food in advance and managing stock more effectively, particularly in high-turnover settings such as restaurants, patisseries, delis and canteens.

The difference between a spiral mixer and a planetary mixer lies in their movement and use.

The spiral mixer handles dense doughs (bread, pizza, focaccia): the arm and the bowl rotate in opposite directions, ensuring fast and uniform mixing, ideal for high-volume production.

The planetary mixer is more versatile: the beater rotates on its own axis and around the bowl, making it suitable for creams, whipping cream, eggs and light pastry doughs. It can handle small batches of bread or pizza dough, but is not suitable for heavy, continuous mixing.

In summary, the spiral mixer is recommended for large-scale bread-making, whilst the planetary mixer is suited to bakeries requiring a multi-purpose machine.

The capacity of a dough mixer depends on the model and type of machine (spiral, fork, plunger arms, etc.).

For example, a 20-litre spiral mixer can typically handle up to 12–13 kg of dough, starting with around 8 kg of flour at standard hydration (55–60 per cent).

Each machine has a recommended minimum and maximum load: processing quantities below or above these limits may compromise the quality of the dough or cause premature wear and tear.

This is why it is important to choose a mixer based on your daily output, taking into account both the type of dough (pizza, bread, pastries, etc.) and the frequency of use. On our website, you will find technical specifications regarding the dough capacity of each mixer.

It depends on the type of equipment. Some compact models or those designed for small workshops operate at 230V (single-phase), which is compatible with domestic mains power. However, many professional appliances such as ovens, blast chillers, proofing cabinets or large dough mixers require three-phase power (400V), which is typical of industrial installations.

Before purchasing, always check the required voltage and whether your electrical supply is suitable. On our website, each technical data sheet clearly states the electrical specifications. If in doubt, our sales advisers are on hand to recommend the solution best suited to your kitchen.

Many modern professional ovens, particularly electric ones, are designed to operate without a flue, thanks to forced ventilation systems and filters that trap vapours and odours. However, for gas or wood-fired ovens, and generally for appliances that generate significant amounts of fumes or vapours, a flue compliant with current regulations is required, in addition to health and local authority permits. If you are unable to install a flue, you can find fume extractors on our website that will help solve the problem.

It is always advisable to consult a professional installer and check local regulations, as these may vary from one local authority to another.

No, installation is not included. On request, we can provide a specific quote for installation.

Generally speaking, the professional equipment we supply arrives fully assembled and ready for use, with the exception of certain components (such as electrical plugs or gas nozzles) which can be requested as optional extras at the time of ordering, to ensure compatibility with your system.

However, some stainless steel products – such as workbenches or extractor hoods – may be dispatched unassembled to reduce bulk during transport and facilitate delivery. In these cases, you will find a user and assembly manual inside the packaging to guide you step by step through the assembly process.

If you prefer to receive the product fully assembled and ready for use, you can select the pre-assembly option when placing your order or make a specific request to a sales adviser, who will provide a quote for the service. Our team will ensure the equipment is supplied fully assembled and ready for installation.

Yes, all our products come with clear and comprehensive user manuals and instructions in Italian.

In addition, for all our equipment, we also provide technical data sheets in PDF format, which can be downloaded directly from the product page on our website.

At present, we do not offer training courses or practical demonstrations, but we are always available to provide technical assistance and after-sales support – including by telephone or email – to help you get the most out of every machine you purchase.

We always recommend that a qualified technician carries out the work, especially for connections to gas, water or three-phase electrical systems.

A professional installation ensures safety, efficiency and compliance with current regulations, and is often required to validate the product warranty.

Absolutely. If you’re setting up a professional kitchen or need multiple items of equipment, you can request a bespoke quote, with no obligation. Our sales advisers will assess your request and propose the most advantageous solution based on your requirements, both technical and financial.

Of course! We have specialist advisers on hand to guide you in choosing the equipment best suited to your business. We’ll help you assess performance, dimensions, energy consumption and compatibility with your existing systems, ensuring you make a targeted and practical purchase.

Yes, every month we offer special promotions and exceptional discounts on a wide range of products. Furthermore, if your order is particularly large, you can benefit from additional perks such as extra discounts, vouchers, free gifts or exclusive terms. The more you spend, the more benefits you can enjoy!

Yes, we offer a comprehensive professional design service, carried out by technicians specialising in the Ho.Re.Ca. sector.

Based on your requirements and the available space, we develop functional, ergonomic layouts that comply with legal regulations. If necessary, we can also arrange an on-site survey to check measurements, installations and operating conditions. The 2D design for your premises costs €250 + VAT, a fee that will be waived if you place an order. There is always a charge for the site visit; the amount will be quoted on request.

Certainly! We offer a range of deferred or instalment payment options, designed to help you get your new business off the ground or upgrade your equipment.

You can find out all the details by visiting our dedicated page: https://www.risto.com/pagamenti-e-fattura

Our quotes do not have a fixed expiry date, but we recommend that you confirm your order as soon as possible, as availability and prices can change rapidly depending on the market and stock levels. If a product is no longer available or its price changes, we will promptly provide you with any alternatives. The valid price is always the one shown on the website.

Yes, it’s very simple. Just add the products to your basket and click on the ‘Print Quote’ button at the bottom. You’ll receive a detailed document, complete with prices and technical descriptions, which is useful for internal assessments or comparisons before making a purchase.

Yes, we offer complete kits of furnishings and equipment designed specifically for those starting a new business in the catering sector.

Our packages are modular, functional and customisable according to the type of venue (bar, restaurant, pizzeria, bakery, etc.), with the aim of ensuring an efficient and cost-effective start-up. Contact us to receive a bespoke proposal!

We do not currently offer equipment hire for events or temporary use.

We focus on the sale of new and used professional equipment, designed to ensure reliable long-term performance. However, we do offer instalment payment plans, ideal for those wishing to keep initial costs down.

Yes, we have a section dedicated to second-hand products, which are carefully selected and tested.

Here you can find second-hand equipment in good condition or new items with minor cosmetic damage caused by transport, offered at heavily discounted prices. It’s an excellent opportunity for those looking for quality and value for money.

Yes, we are open to collaborations with retailers, technicians and installers.

You can request confidential commercial terms by contacting our sales department directly. We will assess your request and draw up the most advantageous proposal, based on the type and frequency of your orders.

At present, we do not offer maintenance contracts or scheduled technical support.

However, we are always available to provide after-sales technical support, spare parts and guidance on proper maintenance. Should the need arise, we recommend that you consult your trusted technician for routine and non-routine servicing.

Yes, compatible accessories and optional extras are available for many of our appliances, such as additional shelves, wheel kits, gas nozzles, baking trays, grills, electrical plugs and much more. Optional extras can be selected directly when placing your order or requested from our sales advisers, who will be happy to recommend the solutions best suited to your needs.

We update our catalogue constantly, but availability may vary depending on demand and restocking of products.

Before confirming your order, you can contact us to check exact delivery times and real-time availability. In the event of temporary unavailability, we will suggest compatible alternatives or estimated waiting times. However, details on the availability of each item are provided on every product page.

Yes, we supply original spare parts for most of the products in our catalogue, including models purchased in the past.

If you need specific spare parts, simply contact our Customer Service department, quoting your order number and the model of the equipment: our team will quickly provide you with information on availability, compatibility and prices.

No, we do not buy second-hand goods. The ‘Second-hand’ section on our website does not feature equipment from third parties, but rather ‘second-choice’ products: new items that have been damaged during transit or equipment used solely for demonstrations at trade fairs.

No, we do not offer trade-ins or home collection of used or old products. For disposal, you can contact your local council’s bulky waste collection service, a recycling centre or a private courier (for a fee). If you wish, we can put you in touch with one of our advisers for direct assistance.

We do not offer a direct collection or disposal service. You can arrange this by contacting the local council’s bulky waste collection service, a recycling centre, or by contacting a private courier that offers home collection for a fee. If you wish, we can put you in touch with one of our advisers for more detailed guidance.

Yes, all our spare parts are genuine and covered by the manufacturer’s warranty.

To check compatibility, read the code or label on the spare part already fitted and compare it with that of the new part. Alternatively, you can contact us with the make, model and serial number of your equipment: we’ll help you choose the right spare part.

If you’ve ordered an incompatible part, please contact us straight away. We’ll ask you for the correct details of your equipment (make, model and serial number) and a clear photo of the spare part you need: this will enable us to help you identify the correct part quickly and avoid further mistakes.

If the spare part is in stock, delivery takes 5–7 working days. If, however, the part needs to be ordered from the manufacturer, delivery times can vary from approximately 10 to 40 days, depending on the brand and availability.

Of course! You can request one by letting us know how many and which parts you need. It’s important that the products are sold by Risto, so that we can prepare an accurate quote with no hidden costs.

No, we deal exclusively with the sale and dispatch of spare parts. Installation and replacement must be carried out by a qualified technician, who must be contacted directly by the customer and whose costs are borne by the customer.

Yes, all our spare parts are covered by a 12-month warranty. The warranty is valid provided that the part has not been tampered with, incorrectly installed or damaged due to misuse.

Yes, delivery charges are added to the cost of spare parts; these are calculated based on the size and type of packaging.

Yes, you can order multiple spare parts in the same order, subject to availability in stock or from the manufacturer.

Yes, you can also request spare parts not listed on the website, provided they are products sold by Risto. Please contact us with details of the part you require for assistance.

The spare part code can be found directly on the part’s label. Alternatively, you can send us the equipment’s serial number or a clear photo of the spare part, so that we can help you identify it correctly.

Yes, you can send us photos of the spare part or extracts from the manual via WhatsApp or by email to , info@risto.com or. We’ll help you identify the correct part quickly and reliably. If available, you can also request the exploded view of the product, which will help you identify the required spare part precisely.

We cover all the brands and manufacturers of the products featured on our website.

Yes, you can request an invoice by providing your billing details before completing your purchase. The invoice will be issued based on the details you provide.

Fragile or delicate items are carefully packaged to ensure they arrive undamaged. For particularly delicate items, such as glass, there is an additional charge for special packaging.

The delivery service we use is already an express service, so orders are delivered as quickly as possible at no extra cost.

Yes, if the spare parts are available in our warehouses, you can collect them directly from our premises. We recommend that you contact us first to check availability.

Report the incident immediately to our customer service team and send clear photos of the damaged part. Remember to sign for the parcel ‘subject to inspection’ upon receipt: this is necessary to activate the insurance, as all our shipments are insured.

Please report the issue immediately to our customer service team. If the error is ours, we will resolve it quickly at no cost to you.

No, parts that have been ordered and dispatched cannot be returned or replaced once they have been fitted or opened.

Yes, it is possible to order large quantities, subject to availability in stock or from suppliers. We recommend that you contact us in advance to check the availability of the parts you require.

We do not have a general catalogue. However, if you send us the product’s serial number, we can provide you with the exploded view and the list of corresponding spare parts, if available.

We do not have an automatic notification system. However, if you send us an email, we can let you know the arrival date of the parts you require. Alternatively, you can pay in advance and order them directly at your request.

Once you have completed your order, you will receive:

• An initial automatic reminder (via email and WhatsApp) 24 hours after your purchase.

• Two further reminders, sent if the payment has not yet been recorded in our systems.

If, despite the reminders, payment is not received, one of our advisers will contact you personally to assist you and check the situation.

If payment is not received after the automatic reminders and the subsequent contact from our customer service representative, your order may be delayed or, in extreme cases, cancelled.

For cash-on-delivery orders, you’ll receive a message on WhatsApp as a reminder asking you to confirm the delivery address; we’ll remind you of the cash amount to be paid and let you know the expected delivery time. Simply reply to the message, confirming the details or providing any missing information, so that we can dispatch the goods as soon as possible. If we do not receive a reply to the messages or to subsequent attempts to contact you, the order will be cancelled.

In some cases, it is possible to agree on longer payment terms. Please contact our customer service team directly so that we can work out the most suitable solution together.

Once we have received the bank transfer or confirmed the payment method, you will receive a confirmation email. If you have any doubts, you can always write to our customer service team, providing your order number and proof of payment.

Don’t worry: if you’ve already made the payment, you can ignore any automated reminder messages. To be on the safe side, however, please check that the bank transfer was made to the correct account and send us the payment receipt via email or WhatsApp, so that we can update your order details promptly.

It is possible to change certain details of your order (such as products or quantities) before proceeding with payment by contacting customer services and quoting your order number: a member of staff will check whether the change is possible.

This needs to be discussed with customer service. Please contact customer service before making the payment; we’ll guide you step by step through updating your order with the new payment method.

Yes, on Amazon: https://www.amazon.it/stores/page/6BFCDCE6-561A-4F31-8549-273F53C41258 or Metro: https://www.metro.it/marketplace/b/Risto

When you buy directly from our website, you have access to a wider range of products, exclusive offers and direct, personalised support. Marketplaces, on the other hand, offer convenience but do not always guarantee direct contact with the supplier.

Yes, prices can sometimes vary. On our website, you’ll often find exclusive discounts, seasonal promotions and packages designed for professionals that aren’t always available on marketplaces.

The manufacturer’s warranty remains the same. However, when you buy from our website, you benefit from faster and more direct after-sales service, with the option to contact our technical team straight away without going through intermediaries.

Yes, but response times may be longer as support is handled via the marketplace. On Risto, however, you receive immediate and personalised support.

It depends on the product. On marketplaces, some items may be delivered more quickly thanks to integrated logistics (e.g. Amazon Prime), but when you buy from our website, you can arrange special deliveries and shipments tailored to your business, even for large volumes.

Yes. Our website uses secure payment systems and shipments are trackable. Furthermore, the direct relationship with the supplier reduces risks and speeds up the resolution of any issues.

Because, as well as the product, we offer you expertise, technical advice, after-sales support, bespoke solutions and cost-saving benefits designed for catering professionals. On marketplaces, you’re just one of many customers, whereas on Risto, you’re a partner.

Yes, all our professional equipment is CE-certified, in accordance with current European directives on safety, quality and performance.

Each product is accompanied by a declaration of conformity guaranteeing its suitability for professional use in the food sector.

Yes, all the equipment we offer is designed in accordance with HACCP regulations, using materials and construction methods designed to promote hygiene, cleanliness and the control of food safety risks.

This compliance is essential to ensure safety in food preparation, storage and serving processes.

Yes. Surfaces that come into contact with food are made from materials certified for food use, such as AISI 304 stainless steel, which is easy to sanitise, corrosion-resistant and compliant with European regulations.

This ensures maximum safety, durability and compliance with health regulations.

Log in to your account and go to the ‘My Orders’ section.

• Pending: payment not completed or not yet received. If this status remains for some time, you have probably left the payment page.

• In progress: payment received; we are preparing the dispatch or the goods have already been dispatched. The goods may be dispatched in full or in part, depending on availability. For payments requiring an advance bank transfer, preparation will begin once the funds have been credited. All communications regarding shipments will be sent via email and WhatsApp.

• Completed: the entire order has been dispatched.

Register via the dedicated page (https://www.risto.com/customer/account/create/) or you will be asked to choose a password during your first checkout.

Click on ‘Forgot password’ on the login page and follow the instructions: https://www.risto.com/customer/account/forgotpassword/.

From your account, you can change your password, personal details and addresses.

Yes. Send an email to , info@risto.com or requesting that your account be deleted.

Enter the code in the ‘Coupon’ field at checkout.

Online tracking is not currently available; please contact us by email, phone or WhatsApp for updates.

Our PEC addresses are: , onoratogroupsrl@pec.it and.