Deliveries
The national and international couriers used by Risto to deliver furniture and professional equipment operate from Monday to Friday, from 8.00 am to 5.00 pm (these conditions are imposed by third parties and therefore cannot be altered in any way, neither by the customer nor by the supplier).
The freight carriers do not offer deliveries by appointment, but allow the customer to specify their availability within a specific 4-hour time slot. Deliveries of orders comprising items from different suppliers are not generally made in a single consignment and, consequently, delivery times will vary. Risto shall therefore not be held liable for any delays in delivery: for further information, please contact our logistics and dispatch department by telephone on +39 0240706810.
You can keep track of the route taken by your shipment and monitor dispatch times by requesting a tracking number, which you can do via a section of your customer profile.
Instructions for receiving goods
Upon receipt of the products, please always check:
- the number of parcels
- the condition of the products: in order for the insurance to cover any damage, the words ‘Box broken’ or ‘Box wet’ or another reason must be clearly stated; the phrase ‘Subject to inspection’ has no legal validity
- whether the box shows any damage (the only condition for obtaining an insurance refund): if so, you must note this on the goods collection slip, stating ‘Broken box’ or ‘Wet box’ or another reason. Furthermore, you must keep a copy of this to send to us promptly by email
Please note: the reservation must be made in the presence of the courier and not afterwards (otherwise it will have no legal validity).
We advise you to write one of the above phrases clearly and legibly (for further assurance, we also recommend that you keep a copy of what you have noted). You must contact our customer service team immediately or send an email to info@risto.com (on the same day), attaching all the necessary documents to substantiate your claim. Should the courier fail to provide the paper receipt but be equipped with a handheld device, you should take a photo of the device showing the reservation clearly, so that you have a further tangible document confirming that the goods were collected subject to reservation.
If the instructions set out here are not followed, risto.com will not be able to intervene in any way in the event of damage to the items received.
Delivery times
- Ready for immediate dispatch; dispatch takes approximately 3–5 working days. If you select bank transfer as your payment method, the working days for dispatch will begin from the date the transfer is credited.
- Dispatch within approximately 5–7 working days. If the selected payment method is a bank transfer, the working days for dispatch will begin once the transfer has been credited.
- Dispatch within approximately 8–12 working days. If you choose to pay by bank transfer, the working days for dispatch will begin once the transfer has been credited.
- Delivery in approximately 20–25 working days. If you choose to pay by bank transfer, the working days for dispatch will begin once the transfer has been credited.
- Delivery in approximately 30–45 working days. If you choose to pay by bank transfer, the working days for dispatch will begin once the transfer has been credited.
- Risto shall not be held liable for any delays in delivery: please contact us for further information.
You can keep track of the progress of your shipment and monitor delivery times by requesting a tracking number, which you can do via a section of your customer profile.